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How can I track my order?
Once your order is shipped, a tracking number will be sent to your email.
Can I change my order details?
Please note that all sales are final. We do not accept any order change, refunds or returns once payment has been completed.
When will my order be shipped?
Processing Time: 3–7 days
Shipping Time: 7–14 days
Shipping Method: Air freight
Shipping Fee: Free shipping on orders over USD 50; shipping fee will be applied for orders under USD 50.
What payment methods do you accept?
Paypal
Why did my credit card payment fail?
If payment has been declined, kindly place a new order as we are unable to process any orders until payment has been successfully made.
Do you offer international shipping?
We support international delivery.
How long does delivery take?
It depends on how long it takes for the courier to deliver, but we will do our best to get the order to the courier as soon as possible.
What should I do if my package is lost?
If the package is lost, we will compensate or reissue it for you.
What is your return policy?
Due to the unique nature of our oyster-opening service, we do not accept returns once the oyster has been opened.
For finished jewelry products, buyers are responsible for the return shipping costs.
What should I do if my product has a quality issue?
You can contact us in time and provide the corresponding information, we take the interests of the customer as the main, quality problems can certainly be returned to the replacement